Thank you for visiting https://www.sofrinllc.com (the “Site”). Sofrin LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our Site or enroll in the Eagle Home Buyers SMS messaging program. By accessing or using our Site and related services, you agree to the practices outlined below.
1. Information We Collect
1.1 Personal Information You Provide Voluntarily
When you interact with us—such as filling out our contact or property‐lead forms, subscribing to Eagle Home Buyers SMS alerts, or otherwise communicating—you may provide:
- Name (first and last)
- Email address
- Phone number (including mobile for SMS)
- Property details (e.g., address, condition, basic property information)
Note: We do not collect Social Security numbers, financial account numbers, or other sensitive data.
1.2 Automatically Collected Information
When you visit our Site, our servers and third‐party tools automatically collect:
- IP address
- Browser type and version
- Operating system
- Referring/exit pages
- Pages viewed, time spent on each page, and clickstream data
- Device identifiers (for mobile devices)
- Cookies and similar tracking technologies (see Section 5)
1.3 Information from Third‐Party Tracking Tools
We use the following analytics and advertising services, which may collect data about your activity on our Site:
- Google Analytics
- Facebook Pixel
- Google Ads
We do not share your personal data with any other third parties beyond these service providers and do not sell or rent your information.
2. How We Use Your Information
We use the information we collect to:
- Provide & Improve Our Services
– Process and respond to property inquiries.
– Communicate with you about your transaction status, property evaluations, and other requests.
– Analyze Site usage to optimize functionality, layout, and content. - Eagle Home Buyers SMS Messaging & A2P Compliance
– Send appointment reminders, property alerts, promotional offers, and market updates via SMS from the Eagle Home Buyers brand—but only if you opt in.
– Maintain records of your express consent to receive A2P messages.
– Comply with U.S. carrier requirements (CTIA/GSMA) and register our Eagle Home Buyers brand and campaign IDs per A2P 10DLC guidelines.
– Include clear opt‐out instructions in every SMS (see Section 3). - Marketing & Promotions
– Send email newsletters about market insights or new service offerings—but only if you opt in.
– Send occasional text messages about new listings or educational materials—but only if you opt in. - Security, Fraud Prevention & Legal Compliance
– Monitor for suspicious activity or unauthorized access.
– Comply with legal obligations under U.S. laws and regulatory requirements (e.g., TCPA for SMS).
3. Eagle Home Buyers SMS Messaging Program (A2P)
By opting in to receive SMS messages from Eagle Home Buyers, you agree to the following terms:
Program Description
Upon opting in, you may receive SMS messages from the Eagle Home Buyers brand, including:
- Appointment reminders when you schedule a property evaluation.
- Property status alerts (e.g., valuation updates, offer notifications).
- Market trend updates and promotional offers related to our real estate services.
Canceling SMS Service
You can cancel the SMS service at any time. Simply text STOP or END or CANCEL or UNSUBSCRIBE or QUIT to the 10DLC long code. Upon sending STOP or END or CANCEL or UNSUBSCRIBE or QUIT we will confirm your unsubscribe status via SMS. After confirmation, you will no longer receive SMS messages from Eagle Home Buyers. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
Help & Support
If you experience issues with the messaging program, reply with the keyword “HELP” for more assistance, or email us directly at [email protected].
Carrier Liability
Carriers are not liable for delayed or undelivered messages.
Message & Data Rates
Message and data rates may apply for messages sent to you from us and to us from you. Message frequency 0-4 msgs/mo. For questions about your text or data plan, contact your wireless provider.
Privacy‐Related Inquiries
For privacy‐related inquiries, please refer to our Privacy Policy: https://www.sofrinllc.com/privacy-policy
4. How We Share Your Information
4.1 Service Providers Under Contract
We share your information only with trusted third‐party vendors who assist us in operating our Site and delivering services:
- SMS Gateway Provider (e.g., Twilio) for Eagle Home Buyers SMS messages
- Email Service Provider (e.g., Mailchimp) for sending newsletters
- Analytics & Advertising Providers (Google Analytics, Facebook Pixel, Google Ads)
All vendors are required to maintain confidentiality and comply with applicable data protection laws.
4.2 Legal & Safety Reasons
We may disclose your personal information if required by law (e.g., subpoena, court order) or if we believe in good faith that disclosure is necessary to:
- Protect our rights, safety, or property
- Protect the rights, safety, or property of others
4.3 Business Transfers
If Sofrin LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity. In such an event, we will notify you before your personal data is transferred and becomes subject to a different privacy policy.
We do not sell or rent your personal information to any third parties.
5. Cookies & Tracking Technologies
We and our third‐party partners use cookies, web beacons, and similar technologies to:
- Recognize you when you return to our Site
- Track your interactions (e.g., pages visited, forms submitted)
- Measure the effectiveness of advertising and marketing campaigns
You can disable cookies through your browser settings. However, disabling cookies may affect certain Site features (e.g., form auto‐fill, saved preferences).
6. Data Retention & Deletion
Retention Period:
We retain your personal information (name, email, phone, property details, opt‐in records) for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Deletion upon Request:
You may request deletion of your personal data at any time by texting “DELETE” to our SMS number or emailing [email protected]. Upon receiving a valid request, we will:
- Verify your identity.
- Remove your personal data from our active systems (excluding data we are legally required to retain).
- Confirm deletion via email or SMS within 30 days of your request.
7. Data Security
We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or destruction, including:
- Encryption: TLS/SSL on our Site; AES‐256 encryption for stored data
- Access Controls: Restricted to authorized personnel only
- Periodic Security Audits: Regular vulnerability scans and internal security reviews
- Incident Response: In the event of a data breach, we will notify affected individuals and regulatory authorities within 72 hours, where required by law
8. Children’s Privacy
Our Site and services are not directed to children under 13. We do not knowingly collect personal information from minors. If you learn that a child under 13 has provided us with personal data, please contact us at [email protected] so we can delete that information immediately.
9. Your Privacy Rights
Depending on your state of residence, you may have the following rights:
- Access & Portability: Request a copy of the personal data we hold about you
- Correction: Ask us to correct or update inaccurate or incomplete information
- Deletion: Request deletion of your data (subject to certain legal exceptions)
- Opt‐Out of Marketing: Unsubscribe from promotional emails or SMS at any time—click “unsubscribe” in emails or reply “STOP” to any SMS
- Do Not Sell or Share: If you reside in California, you can opt out of the sale or sharing of your personal data by contacting us at [email protected]
- Non‐Discrimination: We will not discriminate against you for exercising any of these rights
To exercise any of these rights, email us at [email protected] or send a written request to:
Sofrin LLC Attn: Privacy Officer 5013 PINE CREEK DRIVE WESTERVILLE, OH 43081
10. Third‐Party Links & Services
Our Site may contain links to third‐party websites (e.g., property listing platforms, valuation tools). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies before providing any personal data.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will:
- Update the “Last Updated” date at the top of this page.
- Post the revised policy on this page.
- Notify you via email or SMS (if you have opted in) when changes are significant.
Please review this policy periodically to stay informed about our data practices.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Sofrin LLC Attn: Privacy Officer 5013 PINE CREEK DRIVE WESTERVILLE, OH 43081 Email: [email protected] Phone: (978) 222-7555
Acknowledgment
By accessing or using https://www.sofrinllc.com or providing your personal information to Sofrin LLC, you acknowledge that you have read, understood, and agree to this Privacy Policy and our practices.